Operations Manager

Employment Type: Full Time (Hybrid) Job Summary Massketa is seeking an experienced Operations & Technology Manager to oversee the company's day-to-day operations while ensuring our remote team executes projects efficiently and on schedule. This position combines operations management with technology administration. The successful candidate will coordinate staff, improve workflows, manage company software tools, solve technical issues, and ensure every department performs at the highest level. The ideal candidate is highly organized, technologically savvy, proactive, and capable of leading a remote team. Key Responsibilities Operations Management Oversee the daily operations of Massketa Ensure every department meets deadlines Assign tasks and monitor completion Conduct weekly operations meetings Improve workflows and business processes Monitor company KPIs Ensure every product launch follows company SOPs Identify bottlenecks and implement solutions Team Management ___ Track employee productivity Follow up on incomplete tasks Hold staff accountable Generate weekly performance reports Assist the CEO in managing remote staff Technology Administration ____ Manage company software subscriptions Manage access to business tools Set up and maintain automation systems Troubleshoot technical issues Maintain internal documentation Improve operational efficiency using AI tools Product Launch Coordination Coordinate with copywriters Coordinate with designers Coordinate webinar schedules Coordinate customer support Ensure every department delivers before deadlines Requirements Bachelor's degree in Business Administration, Information Technology, Computer Science or related field Minimum 3 years management experience Strong IT knowledge Experience managing remote teams Excellent project management skills Familiar with AI tools Experience with project management software Strong leadership ability Excellent communication skills Highly organized