Terms of Service


This Terms of Service was last updated on August 1, 2022.

This Website and the services of ArtisanOga (the "Services") are offered to you, conditioned on your acceptance without modification, of the following terms, conditions, and notices contained in this agreement (the "Terms and Conditions").
Your use of this Website or submission of service requests via telephone constitutes your agreement to all such terms, conditions, and notices in effect at such time.
Individuals and/or businesses seeking services are herein referred to as “Users” while individuals and/or businesses who can provide such services are herein referred to as "Providers. The services being provided by Providers to Users are herein referred to as “Third Party Services”. These Terms and Conditions apply to any Services or properties such as websites or apps owned and operated by ArtisanOga and collectively referred to herein as "Artisan Oga," on which a link to these Terms & Conditions appears. If you have any questions regarding these Terms & Conditions, you may contact us at info@artisanoga.com. We may amend these Terms & Conditions at any time by posting a revised version of these Terms and Conditions. These Terms & Conditions were last updated on January 24, 2019.  

1. User Eligibility 

User acknowledges and agrees that the System is available only to persons aged 18 years old and over. User represents and warrants that he/she is 18 years old or over. 

2. ArtisanOga’s Role 

The System operates as both a finder and facilitator seeking to match the needs of Users with Providers. Artisan Oga is a neutral facilitator and the User acknowledges and agrees it is not directly involved in the transactions between Users and Providers. 

3. Feedback Feature of Site 

    3.1 User acknowledges and agrees that Artisan Oga operates a user feedback system, on which User may post comments, compliments, criticisms and other observations regarding Providers on the Site that are honest, fair and reasonable and which can be substantiated.

    3.2 User acknowledges and agrees that any information or material submitted by it to the Site for inclusion in the feedback system is and will be treated by Artisan Oga as non-confidential and non-proprietary and it may use such material without restriction.

    3.3 User must not post or transmit any material on the Site which is offensive, defamatory, obscene, unlawful, vulgar, harmful, threatening, abusive, harassing or otherwise reasonably objectionable.

    3.4 User agrees not to disrupt the flow of dialogue or otherwise act in a manner which negatively affects other users of the Site.

    3.5 User agrees not to impersonate any other person when posting material to the Site.

    3.6 User acknowledges that any material it posts to the Site may be removed by Artisan Oga from the Site without notice at any time.

    3.7 Artisan Oga does not warrant to the User that it or Providers will respond to questions or comments submitted by User to the Site.

4. User Warranties

    4.1 Without limiting clause 3, User agrees that he/she will: 

        A. not use the Site for illegal purposes including without limitation by posting to the Site information encouraging conduct that would constitute a criminal offence; 

        B. not use any feature of the Site to send unsolicited commercial emails to Users, whether individually or as a group; 

        C. not copy, translate, reproduce, communicate to the public, adapt, vary or modify anything on the Site without Artisan Oga’s prior written consent; 

        D. not use anything on this Site for or in connection with any business or enterprise (whether for profit or otherwise) and in particular in any enterprise of a service which is in competition with Artisan Oga; 

        E. not post to the Site or otherwise propagate material of any kind which contains computer worms, viruses or other types of malicious or harmful programs; 

        F. not take any action that imposes an unreasonable or disproportionately large load on Artisan Oga’s infrastructure; 

        G. not damage, modify, interfere with, disrupt or destroy the files, data, passwords, devices or resources that belong to Artisan Oga or do anything that compromises the security of the Site; 

        H. not use the Site to engage in misleading or deceptive on-line marketing practices; 

        I. not use the Site to transmit junk mail, spam, chain letters or engage in other flooding techniques or mass distribution of unsolicited email; or

        J. provide Artisan Oga with complete and accurate contact details when using the System enabling Providers to contact User as requested. 

5. Artisan Oga’s Reservation of Rights

    5.1 Artisan Oga reserves the right to: 

        A. remove or refuse to post any information and/or materials (in whole or in part) that it, in its sole and absolute discretion, regards in any way objectionable or in violation of any applicable law or this Agreement without notice to User; and

        B. modify or discontinue any services Artisan Oga offers at any time without notice or liability to User. 

6. Intellectual Property 

    6.1 All intellectual property rights in information, data and materials used or appearing on the Site including (without limitation) all software, tools, know-how, equipment or processes, trademarks, logos and other materials shall remain the sole and exclusive property of Artisan Oga or its licensors. User acknowledges and agrees that he/she shall not acquire any rights, title or interest in or to any of Artisan Oga’s intellectual property rights. 

    6.2 To the extent that User submits any information or material to Artisan Oga relating to a Job Request or for otherwise posting on the Site, User automatically grants Artisan Oga a licence to use the information or material for the purpose for which it is provided. 

7. Disclaimer and Acknowledgments 

    7.1 Artisan Oga provides the System and Provider details on an ‘as is’ basis and without any warranty, express, implied or statutory as to the quality, efficacy, reliability or other attribute or characteristic of any Provider. 

    7.2 To the fullest extent legally possible, Artisan Oga excludes any representation or warranty concerning the System, the Site or any third party Site referred to or connected via the Site.

    7.3 Without limiting the foregoing, User acknowledges that: 

        a. Artisan Oga does not check the truth or currency of the material or information that Providers provide or make available to it;

        b. Artisan Oga does not control, endorse, approve or warrant to the User the merchantability or fitness for any particular purpose of any of the goods or services of third parties (including Providers) referred to at the Site or whose identities become known to User as a result of using the System or otherwise; 

        c. Artisan Oga does not warrant to the User that anything on the Site or any third-party Site referred to or connected via the Site is accurate, complete or up to date and makes no performance warranty whatsoever concerning anything on or implied from them;

        d. User should satisfy itself through its own enquiries as to the condition or suitability of any Provider, Provider Services or any other goods and/or services supplied, offered by or recommended by on behalf of a Provider. User agrees to consult professionals for advice that is specifically tailored to User’s particular circumstances; 

        e. Artisan Oga does not offer professional advice on the fitness of any goods, services or information supplied by any third parties including Providers; 

        f. Artisan Oga does not endorse or recommend any Provider, goods or services, including where details of a Provider are provided by Artisan Oga to User or otherwise become known using the System; 

        g. Artisan Oga is not a party to any transactions between User and Providers (and not Artisan Oga) is responsible for paying Provider for all Jobs; 

        h. the User is responsible for completing all transactions it participates in (including monitoring the status and complying with all relevant legal obligations); 

        i. Artisan Oga does not warrant to the User that the Site or any information or communication it provides is or will be reliable, timely, error or fault free, complete or accurate; 

        j. the Site may experience interruptions and access difficulties from time to time and that Artisan Oga will not be responsible for such interruptions or access difficulties; and


k. Artisan Oga shall not be liable for any loss or damage whether directly or indirectly incurred by User or any third person as a result of any failure or delay in Artisan Oga doing anything, including, but not limited to transmitting any information to User or removing any information from the Site or any Provider from the System.

    7.4 User agrees that Artisan Oga and all affiliates and related entities of Artisan Oga have no responsibility for the legality of the actions of other users. 

    7.5 Artisan Oga will not be liable for any loss or damage whether directly or indirectly incurred by User or any third person who bypass Artisan Oga to do private business without a written permission from Artisan Oga 

8. Limitation of Liability

    8.1 To the extent permitted by law Artisan Oga excludes all liability to the User or any other person for any loss claim or damage (whether arising in contract, negligence, tort, equity or otherwise for any loss, whether it be consequential, indirect, incidental, special, punitive, exemplary or otherwise, including, without limitation any loss of profits, loss or corruption of data or loss of or damages to reputation or goodwill) arising out of or in connection with any: 

        a. removal or termination of User’s access to the System and Site; or 

b. use of the Site or the System or information on or provided through the Site or the System or any information or advice otherwise provided by Artisan Oga or a Provider, even if Artisan Oga has been advised of the possibility of such loss or damage. 

    8.2 To the extent permitted by law, Artisan Oga and all affiliates and related entities of Artisan Oga expressly limit their liability for breach of a non-excludable condition or warranty implied by virtue of any legislation to the following remedies (the choice of which is to be at Artisan Oga’s sole discretion): 

        (a) in the case of goods, any one or more of the following: 

            (i) the replacement of the goods or the supply of equivalent goods; 

            (ii) the repair of the goods; 

            (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or 

            (iv) the payment of the cost of having the goods repaired; and 

        (b) in the case of services and: 

                (i) the supply of the services again; or 

                (ii) the payment of the cost of having the services supplied again. 

9. Indemnity

User indemnifies and holds Artisan Oga and its parent, subsidiaries, affiliates, officers, directors, agents, employees, partners, suppliers, franchisors and franchisees, harmless from and against any claims, demands, proceedings, losses and damages (whether actual, special and consequential of every kind and nature including all legal fees) made by User or a Provider arising out of or in any way related to Users’ use of the Site or its breach of this Agreement, or User’s violation of any law or the rights of a third party. 

10. Breach 

    10.1 Without limiting other remedies available to Artisan Oga at law, in equity or under this Agreement, Artisan Oga may, in its sole discretion, immediately issue a warning, temporarily suspend, indefinitely suspend or terminate User’s access to the System and refuse to provide services to User if:

    a. User breaches any of this Agreement, the Privacy Policy or the terms and policies those documents incorporate by reference; 

    b. Artisan Oga is unable to verify or authenticate any information the User provides to it; or 

    c. Artisan Oga believes that User’s actions may cause damage and/or legal liability for Artisan Oga, Provider or other users.

 11. Termination

This Agreement is effective until terminated by Artisan Oga, and Artisan Oga may terminate it and User’s right to post information and material to the Site at any time without prior notice. 

12. Disputes

    12.1 The procedure set out in this clause must be followed in relation to the resolution of a dispute concerning the interpretation of this Agreement or of the parties’ rights or obligations pursuant to this Agreement (“Dispute”). 

    12.2 Upon any Dispute arising, a party may give written notice to the other party that a Dispute exists (“Dispute Notice”). 

    12.3 The Dispute Notice shall provide the     recipient with the full particulars of the matters in Dispute. 

    12.4 The timetable and process for resolving a Dispute pursuant to a Dispute Notice is as follows: 

        a. within 5 working days of receipt of a Dispute Notice, the recipient shall hold discussions in good faith in an attempt to resolve the Dispute; 

        b. if the Dispute is not resolved within 20 days of the commencement of the meeting referred to in the previous sub-clause or if the meeting referred to in the previous sub-clause has not taken place within the 5 day period, the parties to the Dispute shall refer the matter to mediation; 

        c. within 5 working days following the expiry of the relevant period in the previous sub-clause, the parties to the Dispute must attempt to agree on the appointment of a mediator. In the absence of agreement on the appointment of a mediator, a mediator is to be appointed by Artisan Oga, with the costs of the mediation to be borne equally by the parties to the Dispute; 

        d. the parties to the Dispute shall use their best endeavours to ensure the mediation takes place within 30 days of a mediator being appointed; and 

        e. any mediation that takes place pursuant to the operation of this clause is to take place in Lagos, Nigeria. 

    12.5 Except for the purpose of obtaining urgent interlocutory or declaratory relief from a court of competent jurisdiction, no party shall commence any proceedings in any court, tribunals or otherwise without first providing a Dispute Notice and complying with the dispute resolution process set out in this clause. 

13. No Agency

User acknowledges and agrees that Artisan Oga is not the User’s agent and that the User is free to accept or reject its appointment of a Provider at its sole discretion.

14. Circumstances beyond ArtisanOga’s control 

Artisan Oga will not be liable for any failure or delay in the performance of its obligations to the User if that failure or delay is due to circumstances beyond our reasonable control including, without limitation, any act of God or other cause beyond its reasonable control including any mechanical, electronic, communications or third party supplier failure.

15. Use of Material on Site 

    15.1 Users agree that information contained on this Site is for personal use only and may not be sold, used or redistributed for any other purpose. 

    15.2 Users may not use screen scraping, data mining or any similar data gathering and extraction technological devices on this Site for the purpose of reproducing information contained on this Site on or through any other medium, except with Artisan Oga’s prior written consent.

16. Website Links

    16.1 Artisan Oga may provide links and pointers to websites maintained by third parties from its Site which websites are not under the control of Artisan Oga and Artisan Oga is not responsible for the contents of any linked website or any website link contained in any linked website.


16.2 Artisan Oga will not be liable for any damages or loss arising in any way out of or in connection with or incidental to any information or third party service provided by or through any linked websites whether linked to or from Artisan Oga’s Site.

17. General

    17.1 Interpretation 

        a. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. 

        b. User agree that this Agreement may not be construed adversely against Artisan Oga solely because Artisan Oga prepared it. 

        c. The singular includes the plural and vice-versa. 

        d. A reference to a person includes any corporation or body corporate.

    17.2 Definitions In this Agreement the following terms have the following meanings: 

  • “Job” means the provision of goods and/or services by a Provider to a User that arises out of a Job Request.
  • “Job Request” means a request made by the User using the System (whether made by phone, through the Site or otherwise) seeking offers for the provision of goods and/or services from Providers. • 
  • “Provider” means any person or entity who is or may potentially be matched to a User Job Request and except where the context requires otherwise includes any person engaged by such a person to provide goods or services in connection with a Job. • 
  • “Provider Services” means the goods and/or services that Provider offers and/or provides to Users and proposals to provide. • 
  • “Site” means the website operated by Artisan Oga at artisanoga.com or on any affiliate website. 
  • “System” means the system operated by Artisan Oga as described in this Agreement, and as developed by Artisan Oga from time to time.

17.3 Governing Law 

This Agreement shall be governed in all respects by the laws of Nigeria. The User irrevocably submits to the non-exclusive jurisdiction of the courts of Nigeria. 

17.4 Severability 

The provisions of this Agreement are severable, and if any provision of this Agreement is held to be illegal, invalid or unenforceable, under present or future law, such provision may be removed and the remaining provisions shall be enforced. 

17.5 No Waiver 

Artisan Oga’s failure to take action with respect to a breach by User or others does not waive Artisan Oga’s right to take action with respect to subsequent or similar breaches. 

17.6 Entire Agreement

This Agreement and those policies incorporated by reference herein set out the entire understanding and agreement between the parties with respect to the subject matter hereof. 

17.7 Survival 

Those clauses capable of surviving termination of this Agreement shall do so. 

17.8 Notices Artisan Oga may provide notices to User by simply posting the notice on the Site. This is in addition to any other mode of services permitted by law. 

17.9 Variation 

Artisan Oga may modify this Agreement at any time and such modifications shall be effective immediately upon posting the new or revised terms on the website. 

18. Escrow Payment Option 

Should User chooses to pay all applicable charges to the Provider through our escrow system, payment will be made immediately upon completion of Third Party Services to the Provider according to the terms specified in the Escrow Agreement, or as otherwise mutually agreed by the applicable parties. If User cancels completion of Third Party Services for any reason, User agrees to pay for reasonable time and materials charges already provided by Provider by the time of cancellation. If User cancels Third Party Services within twenty-four (24) hours of the scheduled start-time, User may be charged a cancellation fee set by Artisan Oga. Artisan Oga reserves the right, but does not have the obligation, to mediate disputes regarding fees and payments at its sole discretion.

18. Payment

        All Fees relating to Services shall be paid and delivered through the Artisan Oga platform only, and in no event directly to any applicable Provider or third party or otherwise outside of the Artisan Oga platform, regardless of whether it is Artisan Oga or a third party that has performed the Services (with two (2) possible exceptions: (a) payment outside of the Artisan Oga platform may be authorized by Artisan Oga for a particular circumstance from time to time and (b) if a prior relationship with one of Artisan Oga's third party vendor exists). All invoices generated for or on behalf of Artisan Oga relating to First Party Services will come from Artisan Oga. 

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