Receptionist

Welcome guests warmly and assist with check-in and check-out procedures Handle guest inquiries, requests, and complaints professionally and promptly Manage room reservations, cancellations, and walk-in guests Answer phone calls, emails, and other guest communications Maintain accurate guest records and payment transactions Coordinate with housekeeping, security, and management to ensure smooth operations Provide information about hotel services, amenities, and local attractions Ensure the reception area is clean, organized, and presentable at all times Adhere to hotel policies, procedures, and service standards.