Customer Service & Client Relations – handling customers, responding to enquiries, resolving complaints, and maintaining good client relationships. Administrative Management – coordinating daily activities, documentation, record keeping, scheduling, and general office administration. Inventory & Stock Management – monitoring stock levels, stock-taking, tracking movement of goods, and ensuring proper inventory records. Procurement – sourcing products/materials, coordinating purchases, comparing options, and working with suppliers. Reconciliation & Account Support – checking sales records, reconciling stock and payments, identifying discrepancies, and maintaining accurate records. Social Media Management – managing Instagram and TikTok accounts, planning content, posting, monitoring engagement, and reviewing content performance. Content Creation – shooting videos with an iPhone, identifying good angles, creating product/service videos, and developing content around brands and their products. Video Editing – using CapCut for editing short-form videos and social media content. Graphic Design – using Canva to create simple marketing materials, promotional designs, and social media graphics. CRM & Digital Tools – experience working with CRM systems and business management tools. Odoo & Excel – using both for inventory, records, reporting, and operational tasks. Communication Skills – communicating with customers, colleagues, suppliers, management, and other stakeholders professionally. Sales & Retail Operations – understanding customer needs, supporting sales activities, monitoring products, and coordinating day-to-day retail operations. Problem-Solving & Organisation – managing multiple responsibilities, keeping records organised, and handling operational issues as they arise.
