Advised clients on optimized solutions for 60+ daily customer inquiries, providing tailored recommendations that improved customer satisfaction by 40% ● Acknowledged and resolved customer complaints proactively through email, phone, and live chat, achieving 95% first-contact resolution with an average response time under two minutes ● Maintained accurate customer records in CRM systems, ensuring data integrity and accessibility for team reference ● Gathered and analyzed customer feedback to identify recurring issues and recommend solutions that reduced complaint volume by 30%
Advised clients on optimized solutions for 60+ daily customer inquiries, providing tailored recommendations that improved customer satisfaction by 40% ● Acknowledged and resolved customer complaints proactively through email, phone, and live chat, achieving 95% first-contact resolution with an average response time under two minutes ● Maintained accurate customer records in CRM systems, ensuring data integrity and accessibility for team reference ● Gathered and analyzed customer feedback to identify recurring issues and recommend solutions that reduced complaint volume by 30% ● Applied working knowledge of cryptocurrency and blockchain concepts — developed through prior crypto content writing — to communicate clearly with clients on technical or emerging-tech topics Key Achievement ● Made recommendations to management on process improvements that increased response efficiency by 25%
