Farm Attendance... Customer Support Virtual Assistant Admin Officer Call Center Agent
❖Monitored & responded to parent inquiries/comments in a timely, professional manner. ❖Engaged parent positively, providing solutions & assistance. ❖Resolved issues effectively; escalated complex cases while keeping parent and staff informed. ❖Represented the school professionally by adhering to brand voice/guidelines. ❖Gathered parent feedback for service improvement. ❖Collaborated with relevant departments and units for messaging consistency across support channels. ❖Assisted in social media crisis management. ❖Stayed updated on social media trends/best practices. ❖Volunteered in handling various programs/ activities such as open day, cultural,graduation, sport, spelling bee, debate, talk- show etc.
