Throughout my career, I have developed a unique blend of people management and operational efficiency. My background as a teacher gave me the ability to simplify complex information and manage diverse personalities, while my time at the front desk and in customer service sharpened my ability to multitask in high-pressure environments. I am an expert at being the 'face' of a company while simultaneously managing the detailed administrative tasks that keep an office running smoothly.
Made over 100 successful calls daily to resolve customer complaints, providing appropriate solutions and alternatives within the time limits,Met 94% of my targets of successful resolution of customer complaints. • Keeping a record of calls and relevant details. • Follow communication procedures, guidelines and policies.
