I can maintain detailed records of customer activities using CRM tools (Microsoft dynamics 365). I can ensure a high level of customer satisfaction and timely issue resolution. I can collaborate with team to quickly resolve complaints and concerns and provide lasting solutions.
• Coordinated the tracking of documents, followed up for timely delivery and submission of letters picked up to the designated locations. • Mobilized vendors for prompt FIRS assignments and field activities while ensuring accurate record keeping for each transaction. • Collaborated with team to quickly resolve vendors complaints and concerns providing lasting solution. • Served as a point of contact and a channel of communication for both Vendors and Clients.
