Customer Service and Administrative professional with transferable Human Resources skills in employee relations, records management, and onboarding support. Experienced in handling stakeholder inquiries, maintaining accurate documentation, and supporting organizational operations. Skilled in communication, conflict resolution, and team collaboration. Passionate about client service and HR,
Resolved an average of 30+ client inquiries weekly, achieving a 95% satisfaction rate and reducing repeat complaints. Collaborated with cross-functional teams to coordinate service delivery and ensure smooth operations. Maintained accurate records of customer interactions to support consistency and compliance. Acted as first point of contact for clients, building strong stakeholder relationships.
