I have skills in bookkeeping, record keeping, and basic financial management from my accounting background, as well as strong communication, problem-solving, and customer support abilities from my customer service experience.
Client Experience Oversight • Handled customer inquiries, concerns, and feedback in a timely and courteous manner. Appointment and Scheduling Management • Oversee the booking system to ensure efficient scheduling • Resolved any scheduling conflicts or errors promptly. Service Quality Monitoring • Regularly assess service quality and client satisfaction. Complaint Resolution • Address and resolve client complaints calmly and professionally, turning negative experiences into positive outcomes. Feedback and Improvement • Collect and analyze customer feedback to improve overall service.
• Recorded daily sales, customer payments, and expenses. • Tracked credits (customers owing) and ensure proper follow-up on outstanding balances. • Maintained ledgers for cash, bank, and credit transactions. • Monitored daily cash inflows/outflows. • Prepared weekly/monthly cash reconciliation reports. • Calculated and process salaries and commissions • Track usage of detergents, chemicals, packaging, and other consumables. • Helped prevent waste, theft, or stock shortage. • Tracked discounts, promos, and loyalty programs. • Prepared monthly income and expense reports. • Generated profit and loss statements, balance sheets, and cash flow reports. • Provided management with insights into profitability and cost control. • Helped set budgets for running expenses (electricity, fuel, water, staff, supplies). • Identified areas of waste or overspending. • Provided advice on pricing strategies and business expansion. • Supported management with financial data for decision-making. • Maintained confidentiality of business and client financial records. • Kept proper filing of receipts, vouchers, and invoices.
