Akanu Ibiam Federal Polytechnic, Unwana, Afikpo, Ebonyi State. (Mechanical Engineering)

Bishop Otubelu Juniorate, Enugu, Enugu State, Nigeria (Customer Service Representative/Chat Operator)

As a customer service representative/chat operator, I did the following: • Responded to customer inquiries via email and chat with accuracy and professionalism. • Resolved complaints and escalated issues when needed, improving satisfaction ratings • Maintained customer records using digital tools and CRM software Meanwhile, before taking up this job, I had worked as a school teacher in two schools for 9 years, which shaped me into a patient, detail-oriented professional who understands how to handle inquiries, resolve concerns, and build trust with people from diverse backgrounds. I also have excellent written and verbal communication, multitasking, live chat and email support, and I'm proficient with Microsoft Office and other digital tools.