Respond promptly and professionally to customer inquiries via phone, email, chat, or in person. Resolve product or service problems by clarifying the customer's complaint, determining the cause, and providing appropriate solutions. Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints. Follow up with customers to ensure their issues are resolved and their needs are met.
Actively promote the company’s products/services to potential customers through various channels Meet or exceed assigned sales targets and goals. Participate in promotional campaigns, product demonstrations, trade shows, and events. Develop and maintain strong customer relationships to ensure repeat business. Identify customer needs and provide accurate information and solutions
