University of Abuja (Economic and education)

Eagle star shoe Lagos (Customer service representative)

• Handled customer inquiries via phone, email, and chat with professionalism and empathy. • Resolved complaints, tracked orders, processed refunds, and escalated technical issues to relevant departments. • Maintained accurate customer records using CRM tools like HubSpot and Excel. • Assisted with order confirmations, payment verification, and follow-ups on delivery. • Promoted customer satisfaction and retention by offering timely and effective solutions. • Collaborated with internal teams to ensure customer expectations were met or exceeded.