Federal Polytechnic Nasarawa (Science Laboratory Technology (Physics Electronics Option))

Golden Stitches by Yasmin (Customer Service Representative)

• Communicated with customers to ensure product understanding, answer questions and facilitate conflict resolution, improving 35% of customer satisfaction. • Helped an average of 100 customers every day with a positive attitude and focus on customer satisfaction. • Maintained a clean and orderly store by continuously organizing displays and proactively addressing areas that needed restructuring. • Manage large amounts of incoming phone calls. • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies. • Take the extra mile to engage customers