LADOKE AKINTOLA UNIVERSITY (FOOD SCIENCE)

BINTOO HOTEL (OPERATION MANAGER)

As an Operations Manager in the hospitality industry, my role involves overseeing the daily activities and ensuring smooth functioning of all departments to deliver exceptional guest experiences. Below are my key duties: Operational Oversight* - Manage and coordinate day-to-day operations, ensuring all departments (housekeeping, front office, food and beverage, maintenance) perform efficiently. - Develop and implement standard operating procedures to enhance productivity and consistency. - Monitor service quality and guest satisfaction, addressing any issues promptly. Team Leadership* - Recruit, train, and supervise staff to ensure they meet performance standards. - Foster a positive work environment by motivating and supporting team members. - Conduct regular performance evaluations and implement staff development programs. Financial Management* - Prepare budgets, monitor expenses, and ensure profitability targets are met. - Analyze operational data to identify cost-saving opportunities and improve efficiency. - Oversee inventory control, procurement, and supplier relationships. Customer Experience* - Develop strategies to enhance customer satisfaction and loyalty. - Address guest feedback and resolve complaints effectively to maintain a strong reputation. - Collaborate with marketing teams to design promotions and improve occupancy rates. Compliance and Safety* - Ensure compliance with health, safety, and hygiene regulations. - Conduct regular inspections to maintain high standards in all areas of the property. - Stay updated on industry trends and implement best practices to remain competitive. Strategic Planning* - Identify areas for improvement and recommend strategies to enhance operations. - Work with senior management to set goals and align operational objectives with the organization’s vision. - Implement technology solutions to streamline operations and improve the guest experience. Through these responsibilities, I play a pivotal role in ensuring that both guest and business expectations are met, while fostering a culture of excellence within the team.

(2010)