I’m skilled in delivering exceptional service and resolving customer complaints on time. Skilled in handling high-volume interactions via phone, email, and live chat while maintaining high customer satisfaction rates. Experienced with CRM tools like Zendesk and Salesforce for tracking and resolving customer complaints efficiently.
● Responded to customer inquiries via phone, email, and live chat, addressing their concerns and providing accurate and timely information. ● Resolved customer product and service issues through clarifying concerns, finding solutions, and following up to ensure satisfaction. ● Maintained accurate records of customer interactions and transactions in CRM systems ● Assisted customers with order processing, returns, and exchanges according to company policies ● Provided product and service information to customers by answering questions and offering recommendations. ● Escalated complex issues to appropriate teams while ensuring proper follow-up. ● Achieved consistent performance metrics for response time, resolution rate, and customer satisfaction ● Collaborated with team members to improve service quality and customer experience.
