Am hardworking and dependable individual with positive attitude to work. I place high premium on teamwork and efficiency. Am Self – motivated and target oriented which has help me in achieving our sales target in my previous job. I can learn very fast in fast paced environment. And can work independently under minimal supervision. Am a critical thinker and pay attention to details. I can operate the computer very well. Handling of data and information has been part of my previous job role, which I handle excellently well, and I get positive feedback from our customers. I have acquired more skills from my previous jobs like good team building which has help me to collaborate with my team to achieve personal and corporate goals.
• Am responsible for the overall handling of customer's complaints and need in the branch. • Provide assistance to customers through account opening and maintenance, accurate information on the bank products and services as well as ensuring timely and exceptional service delivery in order to delight them. • Escalate all service issues to service manager and follow through till resolution. • Opening and maintenance of all type of account and ensuring complete documentation. • Sell all the bank products to existing customers and intending prospects. • Handles all cards request by the customer. • Filling and achieving of account opening documents and customer's request in line with bank approved policy. • Handles internal and external references enquires on account. • Conduct each customer's transaction efficiently, accurately and effectively. • Processed cash deposit, withdrawal and other monetary transactions. • Balance the cash withdrawer and teller station on daily basis. • Develop customer strong relationships with customers by providing excellent customer service. • Resolve customer complaint and enquiries in a professional way. • Accurate and timely rendition of reports as required. • Carry out all other duties as delegated by service manager.
