I can manage outbound and inbound inquiries, concerns through phone, email and LiveChat, addressing customers concerns, resolving complaints efficiently and ensuring high customer satisfaction.
At Niyis African Shop, I played an active part in closing sales by engaging with potential customers on Shopify. I monitored abandoned carts and reached out to customers via email and LiveChat using HubSpot, addressing their concerns and encouraging order completion. I updated customers on their order and delivery status, solving arising issues. Additionally, I tracked website visitors in real time, identifying high intent buyers and offering assistance to move them toward checkout.
