I respond to customers calls and messages, providing accurate and timely information about products or services. I listen to customer concerns, empathize with their issues, and resolve problems efficiently. I educate customers about features, benefits and usage of products or services. I assist with placing orders, tracking shipments and handling returns or exchanges. I update customer information, order history and issue resolution in CRM. I continuously update knowledge of products, services and company policies to provide accurate information. My Soft skills are: I'm a good communicator, i clearly articulate solution, explanations and instructions. I understand ans acknowledge cutomers frustraions and concerns. I analyze issues, identify solutions and implement fixes. I remain calm and composed when dealing with difficult or upset customers. I manage multiple customer interactions, prioritize tasks and meet deadlines
Answer customer questions by phone, email, and chat, giving quick and correct answers to their problems. Meet customer service goals, including call length and fixing issues on the first try, keeping customers, and making them happy. Dealing with lots of calls, putting urgent issues first, and solving them. Working with other teams, like Sales and Partners, to fix customer complaints and make the service better overall. Share thoughts on common customer issues, helping to improve service and make processes better. keeping track of customers records.
