Yaba college of Technology (Business Administration and management)

9mobile (Retail analyst)

Creating an outstanding buying experience for the customer ● Creating a professional buying atmosphere ● Greeting all customers in a professional, friendly, and timely manner, as well as directing customer inquiries ● Assessing and profile customer needs with aim to proffer the appropriate product or service ● Problem solve issues in a timely manner ● Performing all direct sales of EMTS’s products to end users/customers in assigned experience centre. ● Organising and participate in product education/demonstrations, promotions and activations. ● Reporting findings on customer related market intelligence (acquired in the course of sales activities) to the Experience Centre Manager for escalation as required. ● Proactively gathering current customer data/information and regularly update customer database to ensure reliability and accuracy. ● Logging and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution. ● Participating in marketing efforts to harness new sales opportunities, including but not limited to outbound calling, and promoting the brand inside and outside the store/retail location. ● Assisting with cash handling and deposits as governed by operations control standards. ● Assisting with inventory counts as needed. ● Assisting in maintaining store appearance, back room, restrooms and individual work area according to the retail store standards. ● Receiving and process all payments and provide the customer with additional information as required ● Attending team meetings as required. ● Preparing/compiling agreed periodic activity and performance reports for the attention of the Experience center manager

Kasbrowne Nigeria Limited,Lagos State (Customer Service Executive)

● Offered advice and assistance to customers,paying attention to special needs and wants.
● Answers customers telephone calls promptly to avoid on-hold wait time.
● Cultivated customer loyalty,promoted repeat customers and improved sales.
● Educated customers on promotions to enhance sales.
● Achieved and consistently exceeded revenue quota through product and service promotion
during routine calls.
● Provided primary customer support to internal and external customers in a fast-paced
environment.

(2018)