About Me

As an online customer service representative, I assist customers by responding to inquiries, resolving complaints, and providing information through email, live chat, and social media. I also make cold calls to potential clients, promoting products or services and addressing their needs. With strong communication and problem-solving skills, I ensure a seamless customer experience by handling issues efficiently and professionally. Beyond direct customer interactions, I document conversations, escalate complex cases, and follow up to ensure resolutions. I also gather feedback to help improve services and stay updated on company policies and industry trends. My role is key in maintaining customer satisfaction, building trust, and driving business growth.