National Open University of Nigeria (Mass Communications)

Presken Hotels &Resorts (Receptionist)

Guest services Greeting guests: Welcome guests and check their details against their reservations Providing keys: Assign rooms to guests and give them their keys Handling complaints: Resolve guest complaints quickly and keep guests informed about the status of their complaints Providing information: Answer questions and provide information about local attractions and amenities Providing concierge services: Arrange travel, book theater tickets, and provide other concierge services Administrative tasks Taking reservations: Take reservations, cancellations, and changes to existing reservations Completing bookkeeping tasks: Write or deposit checks, pay bills, and receive payments from vendors Preparing room bills: Prepare room bills and ensure prompt payment Checking guests out: Check guests out, take payments, and return deposits Customer service Being friendly and professional: Be friendly, professional, and attentive to guests' needs Communicating well: Use good communication skills to ensure guest satisfaction Multitasking Handling multiple tasks at once: Answer calls, receive customers, and liaise with employees

(2016)