Answering phones and emails Answering and screening phone calls to ensure they are directed to the right person or department Handling emails Maintaining files Maintaining both digital and physical filing systems Ensuring that important documents are easily accessible Scheduling meetings and appointments Booking meeting venues Scheduling appointments for clients Informing participants about the times, dates, and venues of meetings Drafting correspondence Drafting correspondence and documents such as contracts, reports, and memos Ensuring clarity and conciseness in writing Taking meeting minutes Recording minutes of meetings and Providing a memorialized chronology of key information. Managing travel arrangements Managing diaries and making travel arrangements. Purchasing and keeping supplies keeping inventory records and putting in orders for supplies that are running out.
Guest services Greeting guests: Welcome guests and check their details against their reservations Providing keys: Assign rooms to guests and give them their keys Handling complaints: Resolve guest complaints quickly and keep guests informed about the status of their complaints Providing information: Answer questions and provide information about local attractions and amenities Providing concierge services: Arrange travel, book theater tickets, and provide other concierge services Administrative tasks Taking reservations: Take reservations, cancellations, and changes to existing reservations Completing bookkeeping tasks: Write or deposit checks, pay bills, and receive payments from vendors Preparing room bills: Prepare room bills and ensure prompt payment Checking guests out: Check guests out, take payments, and return deposits Customer service Being friendly and professional: Be friendly, professional, and attentive to guests' needs Communicating well: Use good communication skills to ensure guest satisfaction Multitasking Handling multiple tasks at once: Answer calls, receive customers, and liaise with employees
