Ambrose Alli University (English and Literary Studies)

First Bank of Nigeria (Customer Service Executive)

Provide exceptional service to customers while ensuring positive relationships and addressing their needs via phone, email, and social media. • Resolve customer complaints and issues regarding products/services, maintaining a 95% customer satisfaction rate. • Assist customers with inquiries, billing issues, returns, and refunds, ensuring prompt and accurate solutions. • Maintain customer records by accurately documenting interactions and transactions in CRM software. • Train and mentor new team members on company policies, procedures, and best practices.

(2016)