I can offer exceptional customer service and experience I can increase customer satisfaction rate, customer retention rate and sales I am very good at achieving sales targets because I possess great negotiation skill and I understand the psychology of sales. I can convert leads to customers and ensure that they are loyal customers
1. Attended promptly to customer inquiries via phone, email, chats and website. 2. Received and processed orders from customers and ensured targets were met via cross sell and up sell. 3. Assisted new customers onboarding process and ensured that the process was smooth and hitch free. 4. Conducted customer satisfaction surveys and reported feedbacks. 5. Resolved issues raised by customers and escalated complex complaint to the departments involved for timely resolution which resulted to an increase in customer satisfaction as indicated in the customer survey. 6. Worked hand in hand with other departments to ensure that customers' satisfaction were met. 7. Kept an up to date knowledge of the products and services offered. 8. Provided recommendations and product advice to clients based on their needs.
1. Respond to customer inquiries via chats, emails, social media channels and phone calls in a timely manner. 2. Accurately document customer interactions, track deliveries, and update customer records in the system to ensure proper follow-up and resolution. 3. Resolve complaints from customers and promptly and courteously. 4. Achieve Sales targets given monthly. 5. Escalate unresolved or complex issues to appropriate departments for further investigation and resolution. 6. Offer technical assistance to customers, diagnosing issues with products or services and providing step-by-step instructions for resolution when applicable. 7. Conduct Customer Satisfaction Surveys periodically and relay feedbacks to other departments. 8. Build rapport with customers to foster long-term relationships, ensuring customer satisfaction and retention. 9. Adhere to response times, service level agreements (SLAs), and other performance metrics to maintain high-quality support. 10. Maintain confidentiality of client information and sensitive documents. 11. Process orders, initiate upsells and cross-sells, returns, and exchanges accurately and efficiently. 12. Maintain up-to-date knowledge of products, services, and company policies. 13. Carry out researches and studies on improving customer experiences from time to time. 14. Work closely with other teams, such as sales, marketing, and technical support, to ensure seamless service delivery and improve customer service processes.
