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About Me

The following are the major contribution in my previous role which enable me delivered an effective Customer Service and Team Supervisor role. PROBLEM-SOLVING SKILLS Throughout my career, I've developed strong analytical skills, which enable me to identify and resolve complex problems efficiently. In my previous role, I successfully resolved a high-volume customer complaint by collaborating with cross-functional teams, analyzing root causes, and implementing process improvements. LEADERSHIP AND TEAMWORK As a team supervisor, I've demonstrated my ability to lead, motivate, and develop high-performing teams. I've successfully mentored new team members, provided constructive feedback, and fostered a culture of open communication and collaboration. ADAPTABILITY AND FLEXIBILITY I've consistently demonstrated my ability to adapt to changing priorities, processes, and technologies. In my previous role, I successfully navigated a significant change management project, ensuring seamless transition and minimal disruption to customers. DATA-DRIVEN DECISION MAKING I've developed strong data analysis skills, which enable me to interpret complex data, identify trends, and inform business decisions. In my previous role, I successfully analyzed customer feedback data, identified areas for improvement, and implemented targeted initiatives to enhance customer satisfaction. CONTINUOUS LEARNING I'm committed to ongoing learning and professional development, staying up-to-date with industry trends, best practices, and emerging technologies. CUSTOMER-CENTRIC APPROACH I've consistently demonstrated a customer-centric approach, prioritizing customer needs, and delivering personalized solutions. In my previous role, I successfully implemented a customer loyalty program, resulting in a significant increase in customer retention and satisfaction.

Education

Federal Polytechnic Offa, Kwara State (Accoutancy)

Work Experience

Strategic Outsourcing Limited (SOL) (Team Supervisor/Customer Service)

2022 - 20224

Field Supervisor/Customer Service Representative As a seasoned professional with experience in both field supervision and customer service, I possess a unique blend of skills that enable me to effectively manage field operations while providing exceptional customer experiences. Key Responsibilities: 1. Field Supervision: Supervised a team of field staff, ensuring timely and quality service delivery, conducting site visits, and implementing safety protocols. 2. Customer Service: Responded to customer inquiries, resolved complaints, and provided product/service information, troubleshooting, and technical support via phone, email, and chat. 3. Team Management: Managed and motivated a team of field staff to achieve performance targets, providing coaching and guidance to ensure excellent customer service. 4. Customer Issue Resolution: Collaborated with internal teams to resolve customer complaints and concerns, ensuring prompt and satisfactory resolutions. 5. Process Improvement: Identified areas for process improvement and implemented changes to enhance customer satisfaction, reduce complaints, and increase efficiency.

WOLID INTERNATIONAL SERVICES (Sales Associates)

2020 - 2018

My previous role as Sales Associates are as follows: 1. Customer Service: Attended to customer inquiries, resolved issues, and provided support via phone, email, or in-person. 2. Virtual Top-Up (VTU) Support: Assisted customers with VTU transactions, ensuring seamless and efficient services. 3. Product Knowledge: Developed and maintained knowledge of products and services, making recommendations to customers as needed. 4. Sales and Promotions: Promoted products and services to customers, met sales targets, and participated in promotional activities. 5. Store Operations: Maintained a clean and organized store environment, ensured adequate stock levels, and performed other operational tasks as required.

Work Photos

Skills

Receptionist Accountant Human Resources Cashier Customer Care Auditing Microsoft Excel Management Operational Management Storekeeping Inventory

Awards & Certificates

(2021)

Skill Endorsements From Employers

Receptionist

0%

Accountant

0%

Human Resources

0%

Cashier

0%

Customer Care

0%

Auditing

0%

Microsoft Excel

0%

Management

0%

Operational Management

0%

Storekeeping

0%

Inventory

0%

Candidate's Profile

Afolabi Atobatele