About Me

I have honed my expertise in customer service, telemarketing and relationship management through professional training programs at Outcess Solutions Ltd (Multichoice) as a customer service officer and customer service representative/relationship management at (Vaal Global Institute). My experience includes: Strategic communication skills Proficiency in Microsoft tools Google Suites CRM platforms such as Zoho and Salesforce Technical tools (Asana, Notion). Demonstrated ability to maintain detailed client records, address and resolve customer inquiries to ensure maximum satisfaction, responding to clients via emails, live chat, and calls. With a strong focus on problem-solving, data entry, time management, multitasking, client relationship building, managing incoming and outgoing correspondence, and maintaining accurate records of client and visitor interactions.