I have honed my expertise in customer service, telemarketing and relationship management through professional training programs at Outcess Solutions Ltd (Multichoice) as a customer service officer and customer service representative/relationship management at (Vaal Global Institute). My experience includes: Strategic communication skills Proficiency in Microsoft tools Google Suites CRM platforms such as Zoho and Salesforce Technical tools (Asana, Notion). Demonstrated ability to maintain detailed client records, address and resolve customer inquiries to ensure maximum satisfaction, responding to clients via emails, live chat, and calls. With a strong focus on problem-solving, data entry, time management, multitasking, client relationship building, managing incoming and outgoing correspondence, and maintaining accurate records of client and visitor interactions.
Handle outbound customers calls and interactions, providing accurate information to promote and sell products and services • Deliver exceptional customer service by promptly addressing inquiries, resolving complaints, and ensuring customer satisfaction • Proactively identify customer needs and provided tailored solutions, contributing to successful up selling and cross-selling efforts • Maintain accurate records of customer interactions and follow-ups in CRM systems to ensure seamless communication and service continuity.
