Joseph Ayobabalola University (Computer Sceince)

Intertrade International Supply Limited (Customer Service Manager/ Sales Specialist)

Make outbound and inbound calls to clients/customers via dashboard. • Processed orders and request on CRM. • Managed customer service staff, communicated job expectations, and performs appraisals and job reviews • Provided professional and helpful support to new and existing clients. • Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources • Demonstrated professional etiquette and manner which improved positive feedback and client retention by 40% • Prepared monthly and quarterly report. • Trained and retrained of sales officers on phone etiquette

(2018)