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Make outbound and inbound calls to clients/customers via dashboard. • Processed orders and request on CRM. • Managed customer service staff, communicated job expectations, and performs appraisals and job reviews • Provided professional and helpful support to new and existing clients. • Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources • Demonstrated professional etiquette and manner which improved positive feedback and client retention by 40% • Prepared monthly and quarterly report. • Trained and retrained of sales officers on phone etiquette
