As a highly organized and customer-focused professional, I possess a unique blend of administrative and customer service experience, enabling me to provide exceptional support to clients and teams. Specifically, I can: Administrative: - Manage front desk operations, including reception and phone duties - Maintain accurate records, files, and databases - Develop and implement effective administrative processes Customer Service: - Respond to customer inquiries via phone, email, or chat - Resolve customer complaints and concerns in a timely and professional manner - Provide product or service information to customers - Collaborate with internal teams to resolve customer issues I am a proactive, detail-oriented, and results-driven individual with excellent communication and problem-solving skills. I am excited to leverage my skills and experience to support a dynamic team.
• Responded to customers inquiries via email , phone and in-person, resolving issues promptly and professionally • Utilized strong communication skills to ensure customer satisfaction and loyalty Collaborated with team members to achieve sales goals and improve customers service.
• Managed office operations and, ensuring seamless day to day activities • Provided administrative support to senior management • Demonstrated strong organizational skills
•. Maintained accurate records, prepared weekly reports on financial expenses and daily office operations • Delegated tasks to junior colleague • Coordinated with suppliers, ensuring topnotch services and timely deliveries.