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About Me

I can oversee daily operations of a hotel to ensure smooth functioning and guest satisfaction. Below are the activities I can carry out as a Hotel Manager: 1. Staff Management: Recruit, train, and supervise hotel staff, including housekeeping, front desk, maintenance, and food service employees. To ensure that all employees perform their duties efficiently. 2. Guest Services: Ensure that guests have a positive experience by addressing their needs, resolving complaints, and ensuring excellent customer service. 3. Financial Management: Oversee the hotel's budget, expenses, and revenues. This includes setting room rates, managing payroll, and optimizing profit margins. 4. Marketing and Sales: Develop and implement strategies to attract guests, including promotions, partnerships, and managing the hotel’s online presence and reviews. 5. Operational Oversight: Ensure that all hotel services (housekeeping, maintenance, food and beverage, etc.) meet the required standards of quality and safety. 6. Compliance: Ensure that the hotel complies with local laws, regulations, and safety standards, including fire safety, health codes, and labor laws. 7. Inventory and Supplies: Manage inventory and supplies, ensuring the hotel has sufficient stock of necessary items, such as toiletries, cleaning supplies, and food for restaurants or room service. 8. Customer Relations: Build relationships with guests to foster repeat business, manage feedback, and encourage positive reviews and word-of-mouth recommendations. 9. Crisis Management: Handle emergencies or unforeseen situations, such as maintenance issues, accidents, or security concerns, ensuring guest safety and minimal disruption. 10. Collaboration: I can work with various departments, vendors, and external service providers to ensure the hotel runs smoothly and efficiently. I can as well balance operational efficiency with guest satisfaction while driving the hotel's financial success.

Education

University of Jos (Business Management)

Work Experience

LGEA Primary Health Care Centre (Administrative Assistant)

2019 - 2021

scheduling appointments, filing documents, preparing reports, taking care of billing, and answering phone.

Work Photos

Skills

Personal Assistance Receptionist Accountant Human Resources Cashier Computer Operator Customer Care Facility Management Secretary Purchasing Auditing Business Manager Business Development Procurement Microsoft Excel CorelDraw Microsoft PowerPoint Office Assistant Management Operational Management Strategic Management Tactical Management Storekeeping Data Management Inventory

Awards & Certificates

(2018)

Skill Endorsements From Employers

Personal Assistance

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Receptionist

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Accountant

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Human Resources

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Cashier

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Computer Operator

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Customer Care

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Facility Management

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Secretary

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Purchasing

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Auditing

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Business Manager

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Business Development

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Procurement

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Microsoft Excel

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CorelDraw

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Microsoft PowerPoint

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Office Assistant

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Management

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Operational Management

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Strategic Management

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Tactical Management

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Storekeeping

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Data Management

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Inventory

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Candidate's Profile

Joshua Ojobo Okwo