Social media manager with over 2 years of experience in the finance, digital marketing, and customer service industries. Highly skilled in bookkeeping, content creation, graphic design, customer support, brand account management, as well as implementing and optimizing social media strategies for companies and brands.
● Review and evaluate documentation for new customers’ account. ● Handle the prompt processing of daily withdrawals. ● Report and escalate transactional discrepancies & disputes to the team leads for further action. ● Monitor clients’ accounts and analyze daily transactional data for suspicious activities. ● Ensure that each customers’ database accurately reflects all key personal information and documents, as received. ● Identify emerging fraud threats to be able to provide recommendations on system controls, establishment of policies, and improvement of operational procedure. ● Ensure all fraudulent transactions and accounts are promptly spotted to minimize risk to the company.
● Market the organization’s services to businesses and artisans, and monitor their acceptance. ● Monitor inbound and outbound calls, emails and chats from clients. ● Compile and constantly update the list of potential leads. ● Manage workflow and arrange meetings with prospective clients. ● Maintain accurate records of conversations with clients and analyze the data for improved customer experience. ● Assist in the development of promotional strategies and service enhancement. ● Escalate and resolve areas of issues as raised by clients
-Tiktok content planning, creation, and scheduling. -Design engaging graphics for social media. -Video and photo editing. -Comment and DMs Support -Tiktok trend and content research -Performed other duties as assigned
- Content planning, creation, and scheduling across social media platforms. - Design engaging graphics for social media platforms and digital products. - Video editing - Managed bookkeeping tasks for the business. - Execute basic marketing and promotion of products and services - Manage community groups on various social media platforms - Promptly attend to client enquiries and complaints via mails, calls and comment sections
