Adhered to established customer satisfaction strategies to support swift issue resolution. Utilized telephone, online chat, and email platforms to deliver outstanding customer service. Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue. Maintained key performance indicators and acceptable performance levels to support assigned customer base. Enhanced industry and technical knowledge through active participation in learning and growth opportunities. Investigated customer complaints and escalated issues to address critical requests. Monitored customer feedback to identify areas of improvement in customer experience. Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships. Cooperated closely with other departments to support achievement of customer experience outcomes. Documented customer interactions in internal database to maintain customer service history details. Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities. Maintained extensive knowledge of company products to recommend items aligned with customer needs. Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Adhered to established customer satisfaction strategies to support swift issue resolution. Utilized telephone, online chat, and email platforms to deliver outstanding customer service. Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue. Maintained key performance indicators and acceptable performance levels to support assigned customer base. Enhanced industry and technical knowledge through active participation in learning and growth opportunities. Investigated customer complaints and escalated issues to address critical requests. Monitored customer feedback to identify areas of improvement in customer experience. Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships. Cooperated closely with other departments to support achievement of customer experience outcomes. Documented customer interactions in internal database to maintain customer service history details. Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities. Maintained extensive knowledge of company products to recommend items aligned with customer needs. Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
