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About Me

Proficient in the use of google workspace, CRMs & MS office suites (Word, Excel & power Point ) . Inbound/Outbound voice callphone handling, Email & SocialMedia Engagement etiquettes. Effective verbal, presentation, analytical, problem-solving skills. Customer support/satisfaction & complaint handling/resolutionskills.

Education

(Library and Information Science)

2019

Generates and close sales leads; manages usage of the POS terminal for transactions while handling reconciliation of purchases against customer’s receipts . Handles customer complaints, provide appropriate solutions and alternatives within the time limits to ensure efficient coordination of clients’ requests by following up, until resolution. Welcomes clients and visitors; take, respond to and screens telephone calls and emails. Identifies and assess customer needs to achieve satisfaction, built sustainable relationships and trust

Experience

Wikabani ventures limited (Customer Sales Representative)

Nov 2021

Generates and close sales leads; manages usage of the POS terminal for transactions while handling reconciliation of purchases against customer’s receipts . Handles customer complaints, provide appropriate solutions and alternatives within the time limits to ensure efficient coordination of clients’ requests by following up, until resolution. Welcomes clients and visitors; take, respond to and screens telephone calls and emails. Identifies and assess customer needs to achieve satisfaction, built sustainable relationships and trust

Candidate's Profile

UCHE EZEALI

About Me

Education

(Library and Information Science)

Experience

Wikabani ventures limited (Customer Sales Representative)

Skills

Skill Endorsements From Employers

CRM

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