Proficient in the use of google workspace, CRMs & MS office suites (Word, Excel & power Point ) . Inbound/Outbound voice callphone handling, Email & SocialMedia Engagement etiquettes. Effective verbal, presentation, analytical, problem-solving skills. Customer support/satisfaction & complaint handling/resolutionskills.
Generates and close sales leads; manages usage of the POS terminal for transactions while handling reconciliation of purchases against customer’s receipts . Handles customer complaints, provide appropriate solutions and alternatives within the time limits to ensure efficient coordination of clients’ requests by following up, until resolution. Welcomes clients and visitors; take, respond to and screens telephone calls and emails. Identifies and assess customer needs to achieve satisfaction, built sustainable relationships and trust
Generates and close sales leads; manages usage of the POS terminal for transactions while handling reconciliation of purchases against customer’s receipts . Handles customer complaints, provide appropriate solutions and alternatives within the time limits to ensure efficient coordination of clients’ requests by following up, until resolution. Welcomes clients and visitors; take, respond to and screens telephone calls and emails. Identifies and assess customer needs to achieve satisfaction, built sustainable relationships and trust
