Key Responsibilities; April 2022-Till Date • Online processing of orders, forms, and requests. • Maintaining a positive, empathetic, and professional attitude towards customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service proc
