1. Store Operations Management • Oversee the day-to-day operations of both stores • Ensure all store activities run smoothly and efficiently. 2. Customer Order Fulfillment • Supervise the packing and timely delivery of all customer orders. • Ensure order accuracy and quality standards are met. 3. Staff Supervision • Monitor staff performance and attendance. • Ensure team members are productive and fulfilling their duties effectively. 4. Store Cleanliness • Ensure both stores are clean, organized, and meet hygiene standards at all times. 5. Customer Engagement • Attend to customers in-store and supervise staff interactions to ensure excellent service. • Handle customer inquiries, complaints, and special requests professionally. 6. Performance Management • Take disciplinary actions or terminate staff members who consistently underperform or fail to meet expectations. 7. Inventory Oversight • Review and verify monthly inventory reports submitted by the sales representatives. • Address discrepancies and ensure inventory accuracy."