Customer Service

key Responsiblities Manage customer service conversations across social platforms (Instagram, shopify, etc.) * Respond to messages, comments, and questions in a timely and professional manner * Assist customers with product details, sizing, availability, and customization options ・ Maintain a positive, helpful, friendly and patient attitude in all interactions ・ Track and follow up on customer inquiries where needed Collaborate with the internal team to resolve issues quickly and efficiently Maintain a consistent and professional tone in line with the brand voice Requirements Prior experience in social media customer service or e-commerce support * Excellent written English communication skills * Warm, polite, and problem-solving approach to customer care * Able to handle multiple conversations across platforms simultaneously * Strong organization and time-management skills * Reliable internet connection and quiet working environment * Familiarity with Instagram, Facebook, and basic social media tools Perks & Benefits * 100% Remote work - flexible and convenient * Work equipment and monthly data allowance * Friendly, supportive team culture * Consistent schedule with weekends off * Performance-based bonuses for excellent service and contribution * Opportunity to grow with a fast-moving, online retail brand