I can handle customer service and support, client relationship management, appointment setting, lead generation, inbound and outbound calls, email and live chat support, complaint resolution, CRM management, administrative support, office coordination, scheduling, meeting planning, record keeping, task organization, follow-ups, social media management, content creation, and client retention. I am proficient in tools such as HubSpot, Freshdesk, Microsoft Office, Google Workspace, Slack, Zoom, and Microsoft Teams.
Responsible for managing client enquiries, resolving complaints, providing accurate information, maintaining CRM records, following up on client concerns, building strong relationships, collecting feedback, collaborating with internal teams, and ensuring client satisfaction while meeting service targets.
