I can provide excellent customer support, respond to inquiries, resolve complaints, manage emails, schedule appointments, perform data entry, maintain records using crm tools, organise documents, and assist with daily office operations. I am comfortable using Microsoft Office and Google Workspace, and I have strong communication, organisational, and problem-solving skills. I am also a fast learner who can work independently and as part of a team.
* Responded to customer inquiries through phone calls, emails, and live chat. * Assisted customers with complaints, product inquiries, orders, and service requests. * Resolved customer issues promptly and professionally to ensure customer satisfaction. * Maintained accurate customer records and updated information using CRM tools. * Followed up on customer complaints and escalated complex issues when necessary. * Provided clear information about products, services, and company policies. * Built positive customer relationships through effective communication, patience, and active listening. * Collaborated with team members to improve service delivery and customer experience.
