Customer Support Specialist, Microsoft Support Professional, and AI Data Annotation & QA Specialist with 3+ years of experience in customer service, technical support, data annotation, and quality assurance. Experienced in Microsoft product support, troubleshooting technical issues, guiding customers through solutions, and delivering positive customer experiences. Skilled in annotating video and text data, evaluating AI-generated content, and ensuring data accuracy, consistency, and quality. Strong communication, analytical, and problem-solving abilities, with a keen eye for detail and a commitment to customer satisfaction and high-quality AI training data.
Provided technical support to Microsoft customers, troubleshooting Windows operating system, activation, Microsoft account, and network connectivity issues. Delivered customer support through structured troubleshooting, clear communication, and effective problem resolution. Progressed from Level 1 to Level 2 Support Engineer after approximately six months based on performance and experience. Supported Azure Developer services, including Azure API Management (APIM), API troubleshooting, and integration-related issues. Assisted with investigating technical incidents, identifying root causes, and escalating complex cases when necessary. Applied knowledge of Microsoft Azure, cloud computing, API security, authentication, policies, and API management. Maintained accurate case documentation and followed established support procedures to improve customer satisfaction.
