As a receptionist, I can welcome and attend to guests, answer calls and messages, manage appointments and reservations, handle enquiries, process payments, and provide excellent customer service. Customer-focused professional with progressive experience as a Call Center Agent, Front Desk Officer, and Customer Service Representative across hospitality, food service, and financial service environments. Skilled in handling high call volumes, resolving customer inquiries, processing orders and bookings accurately, and coordinating across teams to ensure fast, reliable service delivery. Known for clear communication, composure under pressure, and a strong commitment to customer satisfaction
• Placed outbound calls to customers on EasyBuy iPhone installment plans to collect and follow up on due payments. • Communicated payment schedules, balances, and overdue notices clearly and professionally to customers. • Negotiated and reminded customers on flexible repayment options to reduce missed or late payments. • Maintained accurate records of payment status, call outcomes, and customer commitments for reporting. • Built positive customer relationships while ensuring consistent loan repayment compliance.
Served as first point of contact for guests, managing check-in, check-out, and front-desk phone lines. • Processed room bookings and guest inquiries via phone and in person, ensuring prompt, accurate responses. • Liaised with maintenance and housekeeping teams to resolve guest requests efficiently. • Upheld high service standards that contributed to consistent guest satisfaction and repeat bookings.
• Handled high volumes of inbound phone and online orders daily, ensuring speed and accuracy in order capture. • Provided clear, professional phone-based customer support, resolving inquiries and complaints promptly.• Coordinated with dispatch and kitchen teams to guarantee timely delivery and order accuracy. • Logged and escalated customer feedback to management, contributing to measurable service improvements. • Maintained a calm, courteous manner across high-pressure call periods, supporting consistent customer satisfaction.
