With a background spanning travel consulting, entrepreneurship, and customer service, I bring a unique blend of communication, sales, and business management expertise. I thrive in roles that require building trust with clients, delivering tailored solutions, and maintaining a polished brand presence—whether for a company or my own skincare line. I’m skilled at turning inquiries into conversions, managing end-to-end client experiences, and creating content that connects. Whether it’s solving a customer’s issue, crafting a personalized itinerary, or curating beauty products for glowing skin—I deliver with empathy, precision, and purpose. 1. Customer Service & Support (Remote or On-site) • Handle client inquiries with care and clarity (phone, email, chat) • Solve problems calmly and professionally • Turn unhappy customers into loyal ones through empathy and effective communication • Use tools like CRMs, ticketing systems, or booking platforms efficiently 2. Travel Consulting / Virtual Travel Agent • Sell and manage flight bookings with global clients • Customize travel options based on needs and budgets • Build rapport to boost customer loyalty and referral business • Upsell services while maintaining trust and satisfaction 3. Administrative & Virtual Assistant Roles • Manage emails, scheduling, CRM updates, and document preparation • Provide executive support to busy professionals or entrepreneurs • Communicate professionally on behalf of a brand or individual • Keep operations smooth with attention to detail and follow-through 4. Social Media & Brand Management (especially for skincare, beauty, lifestyle brands) • Create engaging content and captions • Handle DMs, inquiries, and customer feedback professionally • Promote products through relatable, aesthetic storytelling • Coordinate with suppliers, manage stock, and oversee fulfillment 5. Sales & Online Business Growth • Close sales through trust-building and needs-based conversations • Apply persuasive techniques with a soft, feminine approach (Shera Seven style) • Monitor sales trends and client feedback to improve services/products • Maintain client databases, follow up leads, and upsell where appropriate
• Assist clients in booking international and domestic flights, focusing on the most cost-effective and convenient travel options • Communicate with clients via phone, email, and chat to understand their travel needs and preferences • Provide personalized travel recommendations and create tailor-made itineraries for individuals, families, and groups • Utilize GDS tools (e.g., Sabre or Galileo, depending on your system) to search, reserve, and issue airline tickets • Manage booking modifications, cancellations, and reissues while ensuring client satisfaction and minimal cost impact • Stay updated with airline policies, promotions, and travel restrictions to offer clients the most relevant advice • Ensure high conversion rates by building trust and rapport with clients through excellent communication and follow-up • Handle payments securely and guide clients through the ticketing and confirmation process • Deliver prompt post-sales support, including resolving issues related to flight changes, delays, and refund requests • Meet or exceed monthly sales targets and customer satisfaction metrics as set by ASAP Tickets management
