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Candidate's Profile

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Juliet Nwosu

Administrative
  • Member Since 14th of May 2025
  • Location Lagos
  • Experience 4 Years
  • Job Preference
    Full Time
  • Hire Me

About Me

I can manage customer relationships to ensure continous patronage

Education

the Ibadan polytechnic, Ibadan (Business administration)

The Ibadan Polytechnic (Business Administration)

2001

Diploma

Work Experience

Outcess Solutions Nigeria Limited, Lagos, Nigeria (Customer Support Specialist)

2021 - 2025

I managed 100s of customers by attending to their requests and quaries over the telephone

Outcess Solutions (Customer Service Specialist)

2024 - 2021

Carried out series of Churn analysis to investigate churn trend in order to design a mitigating strategy to reduce or eliminate customers’ churning. ● Managed 100s of customers for Multichoice Nigeria by attending to customers’ requests and quarries over telephone. ● Responsible for successfully increasing customer retention which translated to about 30% increase in profit made at intervals quarterly. ● Managed the customer relationship management platform to aid accurate VOCs and complaint resolutions. ● Increased sales by upselling products and services.

First Bank Insurance (Financial Advisor)

2021 - 2014

● Direct sales with customers/clients ● Make large presentations to organisation ● Close business deals ● Educate customers on the best Insurance policy to choose ● Resolve client issues on product/Sales

Work Photos

Skills

Customer Care

Awards & Certificates

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