I can manage customer relationships to ensure continous patronage
Diploma
I managed 100s of customers by attending to their requests and quaries over the telephone
Carried out series of Churn analysis to investigate churn trend in order to design a mitigating strategy to reduce or eliminate customers’ churning. ● Managed 100s of customers for Multichoice Nigeria by attending to customers’ requests and quarries over telephone. ● Responsible for successfully increasing customer retention which translated to about 30% increase in profit made at intervals quarterly. ● Managed the customer relationship management platform to aid accurate VOCs and complaint resolutions. ● Increased sales by upselling products and services.
● Direct sales with customers/clients ● Make large presentations to organisation ● Close business deals ● Educate customers on the best Insurance policy to choose ● Resolve client issues on product/Sales