the Ibadan polytechnic, Ibadan (Business administration)

The Ibadan Polytechnic (Business Administration)

Diploma

Outcess Solutions Nigeria Limited, Lagos, Nigeria (Customer Support Specialist)

I managed 100s of customers by attending to their requests and quaries over the telephone

Outcess Solutions (Customer Service Specialist)

Carried out series of Churn analysis to investigate churn trend in order to design a mitigating strategy to reduce or eliminate customers’ churning. ● Managed 100s of customers for Multichoice Nigeria by attending to customers’ requests and quarries over telephone. ● Responsible for successfully increasing customer retention which translated to about 30% increase in profit made at intervals quarterly. ● Managed the customer relationship management platform to aid accurate VOCs and complaint resolutions. ● Increased sales by upselling products and services.

First Bank Insurance (Financial Advisor)

● Direct sales with customers/clients ● Make large presentations to organisation ● Close business deals ● Educate customers on the best Insurance policy to choose ● Resolve client issues on product/Sales

(2003)