1.Welcome guests, clients, or customers, and direct them to the appropriate person or area. 2.Manage incoming phone calls, take messages, and direct calls to the relevant person or department. 3. Filing and Record-Keeping Maintain accurate and up-to-date records, both physical and digital. 4. Provide excellent customer service, responding to queries and resolving issues in a professional and courteous manner. 4. Take accurate and detailed messages, and ensure they are passed on to the relevant person. 5. Ensure the reception area is clean, tidy, and welcoming to visitors.
•Managed customer orders, ensuring prompt delivery and accurate service documentation. •Handled payments and maintained customer satisfaction through effective conflict resolution. •Oversaw shop organization to ensure a welcoming environment.
