Rivers State University (Mass Communication)

Zeenab Group (Customer Service Representative)

As a customer service representative at Zeenab Group, I focus on ensuring that every customer interaction is smooth, helpful, and positive. I assist customers with their inquiries, help resolve any issues they may have, and provide clear, timely solutions. Beyond offering support, I also actively engage with potential clients, introducing them to our services, guiding them through the subscription process, and helping them choose the right plan for their needs. I make it a priority to stay informed about our latest products and services so I can provide accurate and up-to-date information. Building strong relationships with customers is important to me, and I enjoy making sure they feel valued and supported. I also work closely with other departments to address any challenges and ensure that our customers' needs are met efficiently. By keeping detailed records of interactions, I can track progress and offer insights for continuous improvement. I take pride in making the onboarding process as seamless as possible for new clients and enjoy being a key part of their journey with Zeenab Group.

(2022)