Olabisi Onabanjo University (Human Kinetics and Health Education)

NAIL ARCADE (Front desk / Supervisor)

-Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously. -Provided a high level of customer service to all clients. -Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary. -Processed payments received from customers via cash or credit card transactions accurately and efficiently -Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously. -Handled multi-line phone system and promptly transferred calls. -Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed. -Entered data into company software system. -Handled confidential matters discretely by maintaining strict confidentiality policies. -Monitored inventory levels of office supplies to ensure adequate stock was always available. -Communicated with maintenance personnel to report facility issues. -Documented and distributed messages to support timely communications. -Compiled reports from information gathered through computer systems or other sources for management review.

(2023)