Proactive and detail-oriented Administrative and Customer Service Professional with over three years of experience delivering exceptional service in dynamic and high-paced environments. Skilled in managing client interactions, streamlining workflows, and leveraging digital tools to boost efficiency. Recognized for clear communication, adaptability, and professionalism. Open to remote, National and international opportunities with a commitment to excellence and continuous growth.
Responding to customer service inquires. Finding appropriate solutions and updating customers’ accounts. Help customers with complaints and questions. Managing a high volume of Emails Give customers information about products and services.
BSc
BSc
Responding to customer service inquires. Finding appropriate solutions and updating customers’ accounts. Help customers with complaints and questions. Managing a high volume of Emails Give customers information about products and services.
• Delivered outstanding customer service, serving as the first point of contact for clients and visitors. • Effectively managed executive schedules, ensuring seamless appointment coordination. • Prepared and presented detailed reports, presentations, and meeting documentation to support leadership decision-making. • Supervised administrative tasks, maintaining an organized and welcoming office environment. • Trained and guided team members on customer service protocols and administrative systems
• Supported daily operations, including managing executive calendars, preparing reports, and maintaining accurate records. • Assisted in organizing virtual and on-site company events, ensuring flawless execution. • Facilitated interdepartmental communication by preparing agendas, documenting meetings, and tracking follow-up actions. Key Achievements: • Identified and implemented process improvements to enhance data accuracy and operational efficiency. • Commended for consistent reliability, attention to detail, and proactive problem-solving.
Led a sales team, achieving and surpassing revenue targets. • Developed and implemented sales strategies to expand market share. • Built and maintained strong client relationships to ensure customer retention. • Conducted market research to identify trends and new business opportunities. • Provided training for sales representatives, improving team performance.
