Detail-oriented and results-driven HR & Operations Manager, Finance Executive, and Data Analyst with a B.Sc. in Mathematics and over 3 years of experience supporting people operations, talent coordination, financial management, and data analysis within finance, retail, and tech-enabled environments. Experienced in HR operations, onboarding, documentation, workforce coordination, and reporting, with strong analytical skills using SQL, Excel, and Power BI. Comfortable working in remote and fast-paced environments, with a strong sense of ownership, accountability, and professionalism.
Responding to customer service inquires. Finding appropriate solutions and updating customers’ accounts. Help customers with complaints and questions. Managing a high volume of Emails Give customers information about products and services.
BSc
BSc
BSc
Diploma
Assisted in preparing monthly financial and operational reports using MS SQL Reporting Services. Conducted data validation, cleansing, and reconciliation using SQL to ensure data accuracy. Developed dashboards and visual reports in MS Excel for management decision- making. Documented analytical processes and created user guides to enhance team knowledge sharing.
Supported HR operations and talent processes, staff records, attendance tracking, and internal reporting. Assisted leadership with workforce data, headcount reporting, and staff performance insights. Performed data analysis using SQL, Excel, and PostgresSQL Reporting Services to support business and lending operations. Automated recurring reports, improving accuracy and turnaround time. Created technical and HR-related documentation, SOPs, and user guides.
Delivered data analysis, reporting, and visualization solutions for clients across multiple industries. Designed and deployed Power BI dashboards, integrating data from multiple sources to deliver actionable insights. Wrote and optimized SQL queries to automate data extraction and improve reporting efficiency. Collaborated with clients to gather requirements and produced technical documentation and user guides to ensure knowledge transfer.
Lead finance, operations, and people coordination, supporting day-to-day business and staff activities. Manage payments, invoicing, reconciliations, expense tracking, and cash flow reporting. Support HR operations, including staff coordination, onboarding documentation, attendance tracking, and role clarity. Partner with leadership to improve accountability, performance, and team structure. Maintain proper documentation for audits, compliance, and internal controls. Work independently, taking ownership of assigned responsibilities and deliverables.
Francisca
Accepted