1. I manage large amounts of incoming phone calls. 2. I Generate sales leads that develop into new customer. 3. I Identify and assess customers’ needs to achieve satisfaction 4. I Build sustainable relationships and trust with customer accounts through open and interactive communication 5. I Provide accurate, valid and complete information by using the right methods/tools 6. I Meet personal/customer service team sales targets and call handling quotas 7. I Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 8. I Keep records of customer interactions, process customer accounts and file documents 9. I Follow communication procedures, guidelines and policies 10. I Take the extra mile to engage customers
