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FREQUENTLY ASKED QUESTIONS (FAQs)

What is QuickFix?

QuickFix is usually recommended for small projects when time is of essence. Your artisan should arrive within 30 minutes of the scheduled start time.

What is ThoroughFix?

It's your call! You select your preferred artisan, set the start time and control the pace of your work. Our system enables you to request up to 3 artisans to inspect your project. You can access reviews and work history of each artisan to aid your hiring decision. Choose your best candidate based on quote, experience and professionalism.

What is InsuredFix?

As a customer, your business relationship is solely with Artisan Oga. Our InsuredFix artisans are always accountable to us, and we take full responsibility for managing them and overseeing their work. We leverage a highly trusted network of artisans to ensure your project is done right. And if you discover a defect within 14 days of the project’s completion, we will provide a free rework at no extra cost. We also have your back within the warranty period of the materials used.

Do you offer free quotes?

Yes, we offer free quotes for InsuredFix. It's 100% free.

How do I know your quote is accurate?

Our expert staff of estimators, project managers, and trade specialists are at your beck and call to provide detailed, accurate and competitive quotes. Every quote is checked against the current market prices and with great discounts so that you get the best deal possible. If you’d feel more comfortable getting multiple quotes, we can also help to facilitate that process and do an apples-to-apples comparison of each quote to help you make the most informed decision.

Can you quote by phone?

In some cases, yes. We can save you from having to meet in-person if your project is relatively simple and you can provide photos.

What cities do you serve?

Currently, we serve the city of Lagos and we are working tirelessly to cover all cities and towns in Nigeria. But, just in case you need our services outside Lagos, we can leverage on our network to ensure your job is done. Talk to us!

When do I pay?

Your written quote will include a payment schedule. Larger projects typically involve a down payment, progress payments, and a completion payment. Smaller projects may require full payment once quote is accepted and before work starts.

Whom do I pay to?

To enjoy the full benefits of our system, make all payments to us directly on our website, bank deposit or web transfer.

What payment methods do you accept?

We receive payments on our website using debit cards (Verve, Visa or MasterCard) Bank Deposit or Online Transfer.